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Do you have a lot of questions? Starting with knowing who we are, or how to contact us if needed. Or do you have questions about the maintenance of your jewellery, how are they made and how do they hold up over time?
You fell on a model and you want to know how it goes for the delivery? You may be wondering what to do if the jewel you received does not meet your expectations, is too big or even too small? 

All the answers to your questions are here!

*We got you!

Caring for your jewelry

You have purchased jewelry from the Exotika brand, or you will soon fall for it, this page is for you. Here you will find all the care tips for your favorite gold-plated stainless steel jewelry from our collections.

About us 

Exotica who is it? It's Ben & Laura, he's English, she's French. They met in Bali, Indonesia in 2016 and have never left each other since! Today we are pooling our skills and passions to develop Exotika, our baby!

Returns & Refunds

You have 30 days to change your mind! Since everyone has the right to be wrong ... We will refund or exchange you without special conditions up to 30 days after your purchase

Contact us

We can be reached by email (, by phone from Monday to Friday from 10 a.m. to 6 p.m. ( or via Instagram messaging (

The loyalty program

At Exotika, customer service is paramount and we like to take care of you. Loyalty with us is rewarded, the more you spend, the more you earn!

The general conditions of sale

All the legal notices and general conditions of sale are described here

The delivery

Sent with love from Bayonne in the Basque Country, all your pretty orders are carefully wrapped in a fabric pouch with the brand's logo and placed in a cardboard box so as not to suffer any damage during its delivery to you.

The blog

You will find regular articles on the blog very soon! To stay on top of the trend and be informed of all the fashion updates of the moment

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